Privacy Policy

This Privacy Policy describes how RealMixVR ("we", "us", or "our"), operating through the website realmixvria.pro, collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at realmixvria.pro, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our website.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

• Submit a contact form on our website
• Subscribe to our newsletter or email updates
• Send us an email or communicate with us directly
• Request information about VR venues, headsets, or experiences

The types of personal information we may collect include: your full name, email address, state or territory of residence, and the content of your messages or enquiries.

1.2 Information Collected Automatically

When you visit realmixvria.pro, we may automatically collect certain technical information, including:

• Your IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• Date and time of your visit

This information is collected through cookies and similar tracking technologies. Please refer to our Cookie Policy for more details.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide the information you have requested
• To send you our newsletter and VR-related updates (only if you have subscribed or consented)
• To improve the content, functionality, and user experience of realmixvria.pro
• To analyse website traffic and usage patterns using anonymised data
• To comply with our legal obligations under Australian law
• To detect, prevent, and address technical issues or fraudulent activity

3. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have given us explicit consent, such as subscribing to our newsletter.
• Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our website and responding to enquiries.
• Legal Obligation: Where we are required to process data to comply with Australian law.

4. Cookies and Tracking Technologies

RealMixVR uses cookies and similar technologies to enhance your browsing experience on realmixvria.pro. Cookies are small text files stored on your device that help us understand how you use our website.

You can control cookie settings through your browser preferences. For full details on the cookies we use and how to manage them, please read our Cookie Policy.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website (e.g., web hosting, email delivery services). These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Storage and Security

Your personal information is stored securely on servers located in Australia or in countries that provide an adequate level of data protection. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. Contact form submissions are retained for up to 24 months. Newsletter subscription data is retained until you unsubscribe.

8. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information.
• Complaint: You have the right to make a complaint if you believe we have breached the Australian Privacy Principles.
• Opt-Out: You may unsubscribe from our newsletter at any time by clicking the unsubscribe link in any email we send.

To exercise any of these rights, please contact us at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites, including VR venue websites and product pages. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

• Website: realmixvria.pro
• Email: [email protected]
• Contact Form: realmixvria.pro/contact.html

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.